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Korridor

Branch Assistant - Kasumbalesa

Korridor
Kasumbalesa, ZambiaFull TimePosted 1mo ago
The purpose of this role is to ensure the smooth operations of the branch and the fulfilment of customer orders in an efficient and effective manner while adhering to all standard operating procedures. Duties and Key Areas of Responsibility Main Duties ● Accept customer deposits and make payments to drivers with Valid order numbers, following the set standard operating procedures of the company. ● Process and perform daily bank collections/transactions. ● Completing orders for drivers or clients and issuing cash on behalf of the company. ● Provide stellar customer service by greeting customers when entering or leaving the branch and build customer loyalty. ● Up-Sell company products and services to customers. ● Resolve customer complaints, guide them, and provide relevant information. ● Keep reports of transactions. ● Answer customer questions and call a manager if unable to resolve the issue. ● Load all cash received & collected from the bank on the system and End of day Report. ● Load all cash received & collected from the bank on the system and End of day Report. ● Providing support for Government Institutions which use our system. ● Follow proper operating procedures in all aspects of the business. ● Sending End of Day Reports to Head office on a daily basis. ● Sending petty cash reports after approval to the Head Office. ● Proper management of company funds and ensuring it always balances. ● Proper administrative duties such as, filling and coordinating office activities. ● Processing of all border payments which are on the system. ● Ensuring the availability of security at all times ● Complying with all applicable laws and regulations of the industry within town. ● Adhere to high ethical and professional standards. ● Maintain clean and tidy premises at all times. ● Take care of office equipment. ● Know the Emergency Response Plan and use it as guided. ● Participate in all Safety, Health Environmental, and Quality (SHEQ) Meetings and Fire Drills. ● Any other related tasks ordinarily expected.

Requirements

Academic and Trade Qualifications ● High School diploma or equivalent is advantageous ● Additional courses in relevant fields will be advantageous Work Experience & Skills ● 1-2 years proven experience in a similar role ● Excellent organisational skills ● Ability to complete tasks on time with minimal supervision ● Able to work mornings, evenings, and weekends as needed ● Knowledge of health and safety standards Personal & Behavioural Traits ● Integrity and Honesty is non-negotiable ● Reliability and dependability ● Customer service focus ● Good interpersonal and communication skills ● Strong work ethic ● Fast learner Working in Korridor We need individuals who commit to and are a role models for Korridor’s Values: ● We say it, mean it, do it ● We find a way ● We change the game ● We help each other thrive At Korridor, we believe in growing our people and allowing them to become the best possible versions of themselves as well as to grow with the organization, if they want it and work hard for it.
Ready to apply? You'll be taken to Korridor's application page.