We are seeking highly experienced and technically strong Senior ServiceNow Application Engineers / SMEs to lead enterprise-scale ServiceNow implementations, development, and platform transformation initiatives.
The ideal candidate should have deep hands-on expertise. across multiple ServiceNow modules and proven experience in architecture, builds, implementation, configuration, customization, integrations, support, testing, and platform optimization.
This role requires professionals who can work across the full ServiceNow lifecycle while driving best practices, automation, governance, and AI-enabled ServiceNow capabilities within complex enterprise environments.
Key Responsibilities
- Lead end-to-end ServiceNow platform implementations, enhancements, and modernization initiatives
- Design, develop, configure, customize, and deploy ServiceNow solutions across enterprise environments
- Work closely with business stakeholders, architects, developers, and support teams to gather requirements and deliver scalable solutions
- Build workflows, automation, integrations, catalogs, dashboards, and custom applications on the ServiceNow platform
- Perform platform configuration, scripting, development, testing, deployment, and production support
- Drive ServiceNow best practices, governance standards, and platform optimization strategies
- Develop and maintain integrations using REST, SOAP, IntegrationHub, MID Server, APIs, and third-party enterprise systems
- Support release management, upgrade activities, patching, and platform performance optimization
- Participate in solution architecture discussions and technical design reviews
- Troubleshoot complex platform issues and provide advanced technical support
- Mentor junior developers and provide SME guidance across ServiceNow capabilities
- Collaborate with cross-functional global teams working in EST time zones
Requirements
Candidates should have strong hands-on experience in multiple ServiceNow modules including:
ITSM
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Workflow Automation
- Virtual Agent
HAM / SAM
- Hardware Asset Management
- Software Asset Management
- Asset Lifecycle Management
- License Optimization
- Discovery & Inventory Management
SPM
- Strategic Portfolio Management
- Demand Management
- Agile Development
- Resource & Investment Planning
ITOM
- Discovery
- Service Mapping
- Event Management
- Cloud Insights
- AIOps
SecOps / GRC
- Security Operations
- Vulnerability Response
- Security Incident Response
- Governance, Risk & Compliance
- Audit Automation
- HIPAA/HITRUST Exposure Preferred
HRSD
- Employee Workflows
- Onboarding / Offboarding
- HR Case Management
- Credentialing Workflows
CMDB
- CMDB Architecture & Administration
- CSDM 4.0
- Data Governance
- Data Quality Management
- Service Modeling
Integrations
- REST / SOAP APIs
- IntegrationHub
- Active Directory
- Workday
- SCCM
- JAMF
- Ivanti
- Epic/Cerner integration exposure preferred
AI & Advanced Platform Experience
Strong preference for candidates with experience in:
- ServiceNow AI capabilities
- Virtual Agent & Conversational AI
- Predictive Intelligence
- AI Search
- Workflow Automation using AI
- Generative AI integrations
- AI-driven incident categorization and routing
- Automation and orchestration strategies
Required Technical Skills
- Strong experience with JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Flow Designer, and Service Portal
- Expertise in ServiceNow platform architecture and customization
- Experience with integrations, APIs, and middleware technologies
- Hands-on experience in development, implementation, configuration, testing, deployment, and production support
- Strong debugging and troubleshooting capabilities
- Experience working in Agile/Scrum environments
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Implementation Specialist certifications preferred
- ITIL certification is a plus
- Healthcare domain experience preferred
Soft Skills
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving abilities
- Ability to lead technical discussions and mentor teams
- Self-driven and capable of working in fast-paced global environments