Ikeja, NigeriaFull TimeMid-levelPosted 2mo ago
PROJECT OFFICER
Field Supervision, Coordination & Stakeholder Engagement
Function: Field Operations — Supervision, Coordination & Delivery
Engagement: Fixed-Term Contract (Renewable)
Reports To: Program Manager / Operations Lead
Supervises: Field Officers (direct reports in assigned state)
Location: Field-Based — State-level deployment
Travel: Required — within assigned state and LGAs;
ROLE PURPOSE
The Project Officer is a mid-level field leadership role responsible for the operational delivery of Sproxil's programmes within an assigned state. The Project Officer simultaneously leads a team of Field Officers — directing their daily activity, reviewing their outputs, and coaching their performance — while also maintaining their own direct field engagement with PPMVs, pharmacies, government officials, and community stakeholders.
This is not a purely supervisory desk role. Project Officers are expected to be active in the field alongside their teams, modelling best practice, managing complex PPMV relationships, handling escalations that exceed Field Officer authority, and representing Sproxil with state-level government counterparts.
KEY RESPONSIBILITIES
Team Leadership & Field Officer Supervision
• Direct, coordinate, and provide daily oversight to a team of Field Officers within the assigned state, ensuring they meet visit targets, submission quality standards, and reporting deadlines.
• Conduct regular joint field visits alongside Field Officers to coach their PPMV engagement technique, training delivery, and data quality verification skills.
• Review and validate Field Officer daily/weekly logs; identify performance gaps and implement corrective action plans.
• Manage Field Officer scheduling and LGA coverage allocation, adapting plans as programme priorities shift.
• Escalate persistent Field Officer performance concerns or conduct issues to the Project Manager.
Stakeholder & Government Relations
• Serve as Sproxil's primary relationship manager for PPMV leadership associations (including state and LGA NAPPMED branches) within the assigned state, maintaining active engagement with union leadership to sustain programme buy-in.
• Engage regularly with state Ministry of Health officials, State Malaria Elimination Programme (SMEP) representatives, Local Government Health Authorities, and relevant regulatory contacts to maintain alignment and programme acceptance.
• Represent Sproxil professionally at stakeholder meetings, community forums, and inter-agency sessions; manage sensitivities and escalate significant political dynamics to the Project Manager.
• Maintain an up-to-date stakeholder register covering PPMV union leadership, government officials, LGA health officers, and active partner organisations in the state.
Own Field Activities
• Personally manage a portfolio of high-value, complex, or strategically important PPMV relationships that exceed Field Officer scope
Data Quality Oversight & Compliance
• Monitor state-level data submission rates, completeness scores, and anomaly flags on a weekly basis; identify systemic issues and direct Field Officers to address root causes.
• Review mystery shopping and verification reports from Field Officers; validate findings and determine appropriate follow-up actions including PPMV warnings, suspensions, or retraining.
• Ensure all field activities comply with project protocols, ethical guidelines, and applicable regulatory requirements.
Programme Operations & Logistics
• Coordinate the planning and execution of training rollouts, provider onboarding campaigns, and incentive distribution within the assigned state.
• Oversee state-level materials management — receiving stock from Lagos, managing Field Officer distribution, and maintaining accountability records.
• Support state-level programme planning inputs including LGA prioritisation, coverage mapping, and enrolment target-setting.
Reporting & Upward Communication
• Prepare and submit weekly state performance reports to the Project Manager covering PPMV enrolment, submission rates, data quality metrics, team activity, and key stakeholder updates.
• Participate in national team coordination calls, review meetings, and in-person programme reviews as required.
• Document lessons learned, stakeholder feedback, and implementation observations to inform programme adaptation including large pharmacy chains, influential PPMV operators, and providers with persistent data quality issues.
• Conduct direct PPMV visits, training sessions, and compliance checks as needed, particularly in newly activated LGAs or during state expansion phases.
KEY PERFORMANCE INDICATORS
• State-level PPMV enrolment against monthly targets
• State data submission rates and AI image acceptance scores
• Field Officer visit completion rates and log submission timeliness
• Mystery shopping compliance rates across assigned state
• Quality and currency of stakeholder register; documented government engagement frequency
• Field Officer performance improvement against coaching plans
• Accuracy and timeliness of weekly state reports to Project Manager
• Escalation response time for data quality anomalies and PPMV issues
• Materials accountability and incentive distribution accuracy